We hope that you will be satisfied with the service that we provide. If you wish to register a complaint, please contact us via any of the following methods:

By emailing us at [email protected]

By calling us on 020 3386 9333

By post at 18 Crucifix Lane, London SE1 3JW.

If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service. Full details can be found on its website at www.financial-ombudsman.org.uk