If you’re seeing the “We can’t verify your details with HMRC” screen on the Tembo app, this means the details you’ve provided don’t match what HMRC have in their systems. When this happens, please double-check that the information you’ve inputted is correct. Have you made a typo in your Date of Birth or National Insurance number? Have you been legally known by a slightly different name, like a double-barrelled surname or a maiden name?

If you have checked the information is correct, and you’re still having issues verifying your details, get in touch with our team via the chat function in the app or at [email protected]. When this happens, if you’re trying to open a Lifetime ISA with us, we send your name, date of birth and national insurance number to HMRC to match your account with what they have in their records. The reason we need to send off all this information is HMRC doesn’t tell us what information is incorrect, just that one or more doesn’t match what they have on their records.