We’re very sorry to hear that someone close to you has passed away. Our specialist bereavement team can help you close their Tembo account and arrange for any remaining funds to be paid to the executor or next of kin.
What you may want to do first
These steps aren’t a requirement for contacting us, but you may find them useful:
Register the death on the UK government website.
Use the Tell Us Once service to inform government agencies in one go.
How to let us know about a bereavement
The quickest way to get started is to complete our bereavement form. Fill in as much as you can, and don’t worry if you’re missing some details. One of our specialists will contact you with next steps within 1-2 working days.
You can also reach us by:
Email: [email protected]
Phone: 020 3386 9333 (Monday to Friday, 9am-5pm)
What we’ll need from you
The documents we need will depend on the situation. We’ll confirm exactly what’s needed when we speak to you.
If you’re the executor (the person named in the will to manage the estate) we’ll likely need:
A copy of the death certificate
A copy of the will showing you as executor, or a Grant of Probate (the legal document confirming an executor’s authority)
Proof of your identity
If you’re the next of kin and there’s no will, we’ll likely need:
A copy of the death certificate
Documents showing your relationship to the account holder (for example, a marriage or birth certificate)
Proof of your identity
What happens next?
Once we’ve received your documents and verified them:
We’ll secure the account so no further payments can be taken.
We’ll pay any remaining funds to the executor or the estate.
We’ll close the account and confirm this to you in writing.
The time taken for these steps will be different depending on the situation, however we’ll be sure to keep you updated throughout this process.
Extra support
Handling someone’s affairs while you’re grieving can be overwhelming. These organisations offer free support:
Your information
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