We will aim to resolve your complaint as quickly as we possibly can, but first we need to complete our own internal review of what happened.
To help us do this, please provide the following when making your complaint:
Your full name
A clear description of why you are dissatisfied, please try to be as expansive as possible and include dates where possible
What you would like us to do to put things right
A phone number and email address that we can reach you on