The Financial Ombudsman Service
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Written by Polly
Updated over a week ago

Should you be unhappy with our response, you can make a complaint directly to the Financial Ombudsman Service. You can escalate your complaint to the Financial Ombudsman Service by contacting them at:

By email at [email protected]

By telephone on 0800 023 4567 (8am โ€“ 5pm Monday to Friday)

By post at The Financial Ombudsman, Exchange Tower, London, E14 9SR

More information regarding the Financial Ombudsman Service can be found within the leaflet attached with our final response which can also be accessed at

If you wish to raise your complaint to the Financial Ombudsman Service, you must do this within six months from the date of our final response unless we have expressly said otherwise within our final response. You can find more information on the services provided by the Financial Ombudsman Service by visiting their website at

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