What you need to get started
Before you begin your request in the app, you will need to have a few details ready:
The full address and purchase price of your new home.
Your expected completion date. Please note that we need at least 30 days notice to process home purchase withdrawals.
The name and email address of your chosen conveyancer or solicitor.
You will also be asked to confirm that your purchase meets the standard Lifetime ISA criteria. This includes ensuring the property costs £450,000 or less, is located in the UK, and that you have had your LISA open for 12 months or more.
How to request your withdrawal in the app
Withdrawing your funds is quick and simple. Follow these steps:
Open the Tembo app: Log in and tap on your Lifetime ISA account.
Start the process: Scroll down, tap Withdraw, and select Buying my first home.
Confirm your details: Follow the on-screen steps to confirm your account details, enter your property information, and input your solicitor's details.
Submit your request: Review your declaration, verify your identity, and hit submit.
Tracking your progress
Once you submit your request, we will automatically email your solicitor a secure link so they can provide their firm's bank details. You do not need to download or send them any PDF forms.
You can easily track the status of your withdrawal at any time. Just look for the Home purchase in progress tracker on your app's home screen to see exactly where your request is, right up until the funds are released.
What if I am buying with someone else?
If you are buying a home with a partner who also has a Tembo LISA, you will each need to submit a separate withdrawal request through your own Tembo app.
Need a hand?
If you have any questions or get stuck along the way, our Home Purchases team is ready to help you make home happen! The quickest way to reach us is via the secure chat in the Tembo app, or you can use the live chat in the bottom right corner of the Tembo website.