We have security measures and technological safeguards in place to help protect our customers from fraud. This includes:
Verifying your identity when you initially sign up to Tembo. This ensures you are who you are claiming to be, helping to protect you from malicious practices like deepfakes.
We use open banking when setting up your account, and connecting to your chosen bank accounts. This means you don’t have to enter any details, PINs or passwords for your bank into the Tembo app, as our technology speaks directly to your bank’s via a secure API.
Protecting your account using authorised logins, such as using fingerprint or facial recognition to log into your Tembo app. This helps to protect your account if your phone is lost or stolen.
Restricting customer funds so you can only withdraw money into an account in your name and one can prove you have ownership of. This ensures no funds are released to another person, or funds are withdrawn in your name to an account which isn’t yours.
We also have some exciting new features on the way, which will go even further in helping to recognise unusual devices and behaviour from customers.
You can also help protect yourself from fraud by following some of these simple habits:
Use strong passwords with a combination of upper, lower case letters, special characters and numbers.
Enable secure logins using fingerprint or facial recognition for your banking accounts. This can protect your savings if your phone falls into the wrong hands
Check in with your accounts regularly. Knowing what money is going in and out of your accounts can help you spot any unusual, or unauthorised transactions.
Be wary of links in unexpected messages, or messages that urge you to take immediate action.
If you notice anything suspicious on your account, contact your provider immediately. You can get in touch with the Tembo team via the chat function on the app, or by emailing [email protected]