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Why is my referral showing as rejected?
Why is my referral showing as rejected?
Polly avatar
Written by Polly
Updated yesterday

If you've referred a friend to our savings app, you'll be able to check on the progress of those referrals within the Tembo app.

If a referral shows as 'Rejected - ineligible', it means it doesn't meet our Terms & Conditions, and therefore isn't eligible for a reward.

There are a few reasons this may happen, but it's most likely because:

  • The referee was already a Tembo savings customer (or had held an account with us in the past)

  • The referrer or referee no longer has an active account

  • The referrer or referee has a balance of below £500 in their Tembo account

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