You can reach Tembo through several channels, depending on your needs:
Phone – You can contact us at 020 3514 8500 for mortgage enquiries. If you'd like to book an appointment with our mortgage team, log in to your Tembo plan to choose a time and date that works for you. For savings-related enquiries, please get in touch via live chat or email.
Live Chat – Available via the Tembo app or website for both savings and mortgage customers.
Email - You can contact the Tembo team via email at [email protected] for mortgage enquiries and [email protected] for savings enquiries.
FAQs and Help Centre – For many common questions about ISA accounts, mortgages etc., you may find fast answers in our Help Centre
Why is Tembo calling me?
If you receive a phone call from 020 3514 8500, this will likely be a member of the award-winning Tembo mortgage team reaching out to you. This will be because you have created a free, online mortgage plan using our Fact Find, and our team are reaching out to discuss your next steps and mortgage options with you.
If you didn't know, Tembo is an award-winning mortgage broker centred around making home happen for the next generation. We've been awarded Best Mortgage Broker at the British Bank Awards four years running, and are rated 'Excellent' on Trustpilot from almost 4,500 reviews.
As a general rule, you will not receive a call from Tembo related to the savings side of our business unless our team is helping to resolve an issue you are experiencing.
