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Can I get an introductory or 12-month bonus rate if I'm already a customer?

Introductory or 12-month bonus rates are designed for new customers opening an account for the first time. If you already have a Tembo account, these promotional rates cannot be applied to your existing balance.

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Written by Joao Cadidé
Updated over 2 weeks ago

If you already hold a LISA with us, you cannot get a new LISA with an introductory rate.

Why introductory rates are for new accounts

In finance, introductory rates act as a "welcome" offer. These are typically fixed for a set period, such as 12 months, to help new customers start their journey. As these are limited-time offers based on specific market conditions at launch, they are only available for brand-new accounts.

How we stay competitive

While it can be disappointing to see a rate you cannot access, these promotions are standard practice across the industry to manage new business. At Tembo, we constantly review our product range to ensure all our customers - whether new or long-standing - receive a fair and competitive deal.

Finding the best options for you

If your bonus period is ending or you want to maximise your savings, we can help. Our team can review your current setup to identify other ways to boost your budget or increase your savings potential.

Next steps

  • Check your rate: View your interest rate and account terms anytime in the Tembo app.

  • Stay updated: We will notify you of significant account changes or new products you are eligible for.

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