What happens after making a complaint?
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Written by Polly
Updated over a week ago

Shortly after receiving your complaint, we will send you an acknowledgement letter, letting you know that we’ve received the complaint and that we are looking into it. We will also let you know when you should receive our response, which we will aim to provide within 15 days from the date that you made your complaint. If this all feels quite formal, that’s because complaints are serious for an FCA regulated business, and our customer experience is extremely important to us.

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