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How to make a complaint
How to make a complaint

Feel we've fallen short? Tell us more...

Polly avatar
Written by Polly
Updated over a week ago

We always want to go above and beyond for our customers, but if we do fall short - we need to know about it. We'll work with you to try and remedy any issues, or find the best possible outcome for your particular circumstances.

Mortgages

If you have a complaint relating to our mortgage & protection services, contact us in the following ways:

  • Email us at [email protected]

  • Call us on 020 3386 9333

  • Write to us at 18 Crucifix Lane, London, SE1 3JW

Savings

If you have a complaint relating to our Lifetime ISA products or app, you can contact us in the following ways:

  • Contact us via the Tembo app: Tap the "Give us feedback" button on the home screen of your app. This will open up a contact form where you can fill out the details of your complaint. Or tap the "menu" (top right of the app), then hit "get in touch" to submit a message.

  • Email us at [email protected]

  • Call us on 020 0397 41903 - this is an automated messaging service, please leave a message and we will get back to you.

  • Write to us at 18 Crucifix Lane, London, SE1 3JW

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