We always want to go above and beyond for our customers, but if we do fall short - we need to know about it. We'll work with you to try and remedy any issues, or find the best possible outcome for your particular circumstances.
Mortgages
If you have a complaint relating to our mortgage & protection services, contact us in the following ways:
Email us at [email protected]
Call us on 020 3386 9333
Write to us at 18 Crucifix Lane, London, SE1 3JW
Savings
If you have a complaint relating to our Lifetime ISA products or app, you can contact us in the following ways:
Contact us via the Tembo app: Tap the "Give us feedback" button on the home screen of your app. This will open up a contact form where you can fill out the details of your complaint. Or tap the "menu" (top right of the app), then hit "get in touch" to submit a message.
Email us at [email protected]
Call us on 020 0397 41903 - this is an automated messaging service, please leave a message and we will get back to you.
Write to us at 18 Crucifix Lane, London, SE1 3JW