What is the Best Mortgage Deal Guarantee?
Tembo offers a Best Mortgage Deal Guarantee to all customers with an active Tembo savings account, giving you peace of mind that the mortgage we recommend is the lowest overall cost suitable for your needs.
If you find a comparable mortgage from a whole-of-market mortgage advisor that would cost less over the same fixed-rate period, Tembo will pay you the difference. The amount we'll pay is the difference between the total cost over the fixed-rate period (typically 2 or 5 years) of the mortgage we advised on, and the comparable mortgage.
Who is eligible for the Best Mortgage Deal Guarantee?
You’re eligible if you:
Have an active Tembo savings account (balance £1,000+ and outside the account's cancellation period).
Receive mortgage advice from Tembo for a UK residential purchase or remortgage.
Apply for the mortgage we recommend and receive a Mortgage Offer from the lender.
How to make a claim
To claim, you need to:
Find a like-for-like mortgage (same property, loan type, term, deposit, applicants, etc.) that costs less over the same fixed period.
Make sure it’s available through intermediaries (not a direct-only deal).
Email your Tembo adviser within 72 hours of your Offer Date with full details, including the ESIS and proof of Decision in Principle.
Tembo will confirm by email whether your claim is successful.
If accepted, your payment will be made within 30 days after completion of your mortgage, paid to your bank account by Tembo Money Limited.
How much could I get?
The difference between the total cost over the fixed-rate period of the mortgage that Tembo's mortgage team advises you to take out and the eligible comparable mortgage.
When does the Best Mortgage Deal Guarantee not apply?
The Best Mortgage Deal Guarantee doesn’t apply if:
You don’t have an active Tembo savings account (i.e. an active Cash ISA - Easy Access, Cash ISA - Fixed Rate, Lifetime ISA, or HomeSaver account).
Your active Tembo savings account is not outside of the cancellation period, or doesn't have a balance of £1,000 or more.
The cheaper deal is only available directly from a lender.
The mortgage is non-residential, a product transfer, or your application is withdrawn or declined.
You miss the 72-hour claim window or provide incomplete information.
Other key points
Only one claim per mortgage (joint or individual).
Cannot be used with other offers (except the HomeSaver bonus rate and Tembo’s fee-free advice).
Tembo may withdraw or amend the guarantee at any time.
This offer does not affect the impartiality of Tembo’s mortgage advice.
You can find the full terms and conditions for the Best Mortgage Deal Guarantee here.