If you are trying to log in but your magic link email just won't show up, don't worry. It is usually a simple case of digital traffic, but sometimes strict email filters can get in the way.
Here is a step-by-step guide to tracking down your login email.
The basics (Try these first)
Before diving into settings, run through these quick checks.
Check all folders: Take a look in your Spam, Junk, Bin, Updates, or Promotions folders.
Search your inbox: Search for "Tembo" or "Log in to Tembo" to see if the email was filed automatically.
Double-check the address: Ensure you entered the exact email address registered to your Tembo account (e.g., did you use
.co.ukinstead of.com?).Clear the queue: If you requested the link multiple times, delete all the old "Log in" emails. Then, request one new link and wait for that specific email to arrive.
Advanced email troubleshooting
If you have tried the basics and the email is still missing, your email provider might be blocking us completely.
1. Whitelist our addresses
Add the following email addresses to your contacts or "Safe Senders" list to tell your inbox we are friends:
2. Check your filters
Settings in your email account might be deleting or moving messages automatically.
Check for any forwarding rules.
Disable any active filters that might apply to emails containing "login" or "verification".
3. Check your storage
If your mailbox is full, new emails will bounce. Check your storage limit and delete some large files if necessary.
Are we blocked by your provider?
If you have previously marked a Tembo email as "Spam" or "Junk" (even by accident), your email provider might have blocked us permanently.
To fix this, you need to ask our email partner, Mailjet, to unblock you. Please copy the template below and send it to them:
Subject: Unblock emails from Tembo
"Hi Mailjet, Please could you allow emails from [email protected] and [email protected] to be sent to my email, as these are currently being blocked due to a prior spam report. Please let me know once this has been completed. Thanks."
Still stuck?
If you have tried all the steps above and still cannot receive a login link, please contact our support team directly via the chat on our website, and we will help you get back into your account.