To move your Tembo Lifetime ISA to another provider, you must ask your new provider to arrange the transfer for you. Please do not withdraw the money and transfer it yourself via bank transfer, as this will lose your tax-free status and impact your Lifetime ISA allowance for the current year.
Starting the switch
The process is simple and standard across the industry. You just need to contact the provider you want to move to and fill out their transfer form. They will then contact us directly to move the funds.
Since we are a savings provider rather than a traditional bank, we don't use standard sort codes or account numbers. Instead, your new provider will need your Account Reference.
The details your new provider needs
When filling out your new provider's transfer form, use the following details:
Provider Name: TEMBO SAVINGS LIMITED (previously known as Nude Finance Limited)
Provider Address: 18 Crucifix Lane, London, England, SE1 3JW
Account Reference: You can find this in the Tembo app under Settings > My Profile.
Cash ISAs: usually formatted as
ACC-XXXXXX-XXXXXXLifetime ISAs: usually formatted as
NUXXXXXXXXXX
If the form asks for a Sort Code or Account Number
Because we don't have these, you should provide your Account Reference or your National Insurance Number (NINO) as the identifier.
If the online form forces you to enter an 8-digit account number:
Try leaving the 'Account Number' field blank.
Enter your Account Reference in the 'Roll Number' field instead.
If the form still won't accept it, please contact your new provider's support team for help, or check if they can accept the transfer using your NINO.
What happens next?
Once your new provider contacts us (we ask them to use email to avoid postal delays), the process typically takes 7–15 working days.
Account Pause: We can no longer accept any further payments into your Tembo LISA.
App Access: To ensure an accurate final valuation for your new provider, you’ll no longer be able to view the account via the Tembo app while the transfer is in progress.
Records: We will email a final account statement to you. Please save this for your records, as your new provider or solicitor may need it later.
Timing: We aim to complete the transfer as soon as possible and within 30 days. Note for Stocks & Shares holders: We will sell your units. Your funds will be sent as soon as these trades have settled.
Our "One-Time" Policy
Please keep in mind that Tembo accounts are designed as "one-time" to ensure we can continue offering market-leading intro rates to our community.
If you complete the transfer out, your Tembo LISA will be permanently closed, and you will not be able to open or transfer back into a Tembo LISA in the future.
However, you are still eligible to open or hold our other products, including our Cash ISA (CISA), Fixed-Rate ISA (FISA), or HomeSaver. Plus, our Mortgage experts are still here to help you get the keys when you're ready to buy.