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Written by Polly
Updated over a week ago

We’re working hard to make the Tembo experience as inclusive as possible. No matter what your needs, we want to find a way. So, we’ve introduced a range of accessibility measures to allow everyone to use our services and get the most out of our useful tools.

Our website

  • Written in plain English

  • Avoided jargon where possible and explained any terms clearly

  • The Web Content Accessibility Guidelines are at the forefront of our website design

  • Learning Hub

  • FAQ

  • Ability to zoom in/out on all browser types

  • Subtitles on videos

Communication channels

We offer various communication channels throughout the customer journey including:

  • Phone call

  • Text message

  • Email

  • Live Chat

  • Video call

This is to support a wide range of customer needs. Please let your broker or mortgage expert know which communication you prefer.

Support of a friend/family member

If you would like the support of a friend or family member throughout our service please let us know.

Extra support

It’s important you receive the support that enables you to access Tembo’s services, so if you do require any additional support please let us know. When you tell us more about you and how we can help, it may help us to better support you. We might not always be able to help, but by understanding your circumstances and support needs we’ll have the opportunity to offer you the best support we can. We also welcome feedback to help us develop our service to help others in the future.

If you require any additional support with your mortgage or protection journey or would like to share feedback – please contact us at:

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