We believe everyone deserves the chance to get on the property ladder, regardless of their needs. That’s why we are committed to making our service inclusive and accessible, ensuring you can use our tools and get the expert advice you need in a way that works for you.
Designing for clarity
We want to make the complex world of mortgages simple. Our website and Learning Hub are built with the Web Content Accessibility Guidelines in mind to ensure they are easy to navigate and understand.
Plain English: We avoid jargon wherever possible and clearly explain any financial terms we have to use.
Flexible viewing: You can zoom in and out on all browser types to suit your vision.
Video subtitles: Our video content includes subtitles so you don't miss a thing.
Chat to us your way
We know that picking up the phone isn't right for everyone. We offer a variety of ways to connect with our team throughout your journey, including:
Phone call
Text message
Email
In-app chat
Video call
Just let your mortgage expert or case manager know which method you prefer, and we will adapt to you.
Bringing someone along
Buying a home is a big decision, and you shouldn't have to do it alone. If you would feel more comfortable having a friend or family member support you during calls or throughout the process, please let us know. We are more than happy to welcome them into the conversation.
Tell us what you need
If you require extra support to access our services, please tell us about your circumstances. The more we know about you, the better we can tailor our service to help you make home happen. While we might not always have an immediate fix for every situation, understanding your needs gives us the best opportunity to support you.
Get in touch
Do you have specific accessibility requirements or feedback on how we can improve? We’d love to hear from you.
Email us at [email protected] and a member of our team will get back to you.