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Connecting to my bank isn't working, what do I do?
Connecting to my bank isn't working, what do I do?
Anya Gair avatar
Written by Anya Gair
Updated over a week ago

There could be a few reasons why you cannot connect to your bank on the Tembo app:

  1. Your bank might be temporarily blocking the connection for security reasons.

  2. There might be a technical glitch in the open banking connection.

To resolve this, you can try:

  1. Breaking down large deposits into smaller amounts (£1,000-£2,000) if applicable.

  2. Contacting your bank to ensure they're not blocking payments to us.

If the issue persists or the connection isn't working, please reach out to our support team via live chat or at [email protected] for further assistance.

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