How do I speak to a mortgage advisor?

Find instructions on how to speak to a Tembo mortgage advisor, whether you're an existing Tembo savings customer or completely new to Tembo.

First things first, head to the Mortgages tab in the Tembo app and complete the steps on screen.

Once you've done that, you'll be able to book an appointment in-app with our Customer Success team. The appointment will be a short 10-minute call to do a quick qualification and answer any questions you might have about our mortgage process.

After that, they'll book you in for a call with your dedicated Tembo mortgage advisor, who will be your point of contact until after your mortgage submission.

🚨 Note that we typically have same-day appointments available with advisors where you need to speak with someone urgently.

If you're new to Tembo (i.e. you haven't got a Tembo savings account), the easiest way to get started is to complete your details online via our website by hitting the Get started button in our top navigation menu:

Then follow the steps by filling out your details; this information is used by our smart technology to check your eligibility across our panel of over 100 lenders across the market and over 25 specialist buying schemes. At the end, you'll see all the ways you could buy or remortgage, including indicative interest rates and monthly costs.

Once you've done that, you'll be able to book an appointment with our Customer Success team. The appointment will be a short 10-minute call to do a quick qualification and answer any questions you might have.

After that, they'll book you in for a call with your dedicated Tembo mortgage advisor, who will be your point of contact until after your mortgage submission.

🚨 Note that we typically have same-day appointments available with advisors where you need to speak with someone urgently.