Tembo

Anya Gair

Polly

Eddie Ross

FAQs on payments, withdrawals and direct debits

Deposits & Withdrawals

Why do you need to connect to my bank?

Connecting to my bank isn't working, what do I do?

Why do we use open banking?

My bank doesn’t appear, what do I do?

What banks are supported in the Tembo app?

Guidance on how and why to connect your bank account to Tembo

Connecting Your Bank Account

How can I pay into my Tembo savings account?

What happens when my money is in transit?

I'm trying to pay into my Tembo account but the payment keeps failing

Why are my payments being declined?

Setting up a monthly direct debit is a simple way to stay on track with your saving goals. You can easily automate your contributions to your Lifetime ISA, Cash ISA,…

How do direct debits work?

Do I need to transfer or add funds into a Tembo ISA to open an account?

How do Gift Links work?

Can I send funds direct to my Tembo Account via bank transfer (BACS)

Deposits

Can I withdraw all my funds but keep my account open?

How long does it take to withdraw money from my account?

FAQs on withdrawing from your Tembo accounts

Withdrawals

Find answers and get help from Intercom Support and Community Experts

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